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Please contact your local Nike distributor for assistance. The local distributor will handle all product complaints, regardless of where the product was purchased. Nike India Pvt. Ltd. Ground & 1st Floor Olympia Building, No 66/1 products are currently limited to U.S. and Europe sales only. NIKEiD products are available in the USA, Europe and Japan. Nike India Private Limited ("Nike India") as an organization is governed by its Consumer Care policy which is standard and constant for all of its products sold in India only. For a Nike India product to be considered for replacement, the following criterions are to be followed: The claim for replacement of the product shall be made within 6 months from the date of its purchase in India ("Warranty Period"), from any of the Nike authorized retailers with a valid invoice/bill only. The issue or damage for a product claimed for replacement should be caused by manufacturing defect only and not due to mishandling of the product or normal wear and tear.

Business Days: Business days shall mean Nike Calendar days. Consumer: A consumer shall mean and include any person or individual who has purchased a Nike product from any authorized Nike store in India. Claim Products: Products that are claimed for replacement by a consumer purchasing any Nike Product in India. Claim Procedure: Procedure, as outlined herein below, to be followed by Consumer to claim replacement of a Nike Product. Discount: Sale of products at a discount which shall be offered to a consumer at a factory outlet/store or during EOSS or by a Retail Partner authorized by Nike. EOSS: End of Season Sale (EOSS). Manufacturing Defects: Any and all defects in production pertaining to materials and/or workmanship. Such defects include issues related to bonding, stitching, material/components failure, cosmetics and workmanship. This guarantee applies when the product is used under normal conditions and for the purpose in which the product was designed.

This does not apply to normal wear and tear or damage related to alteration, accident, misuse, improper care or negligence). Maximum Retail Price (MRP): MRP shall mean the Maximum Retail price at which a Nike Product is sold in a store which shall not include the discount offered if any, on the products. Normal Condition: Condition prescribed or recommended for use of the product at the Retail store location. Nike Store: A Nike store shall mean a store run by an authorized agent dealer or multi brand who shall be authorized by Nike India to conduct the business and sell Nike products for and on Behalf of Nike India. Products: The Nike Products shall be broadly categorized into Footwear, Apparels and Equipment’s and any other category which shall stand included into the existing categories by Nike India upon introduction of such line of products in the Indian retail market. Store: Store authorized by Nike India can be classified into the following three categories listed below in this policy which shall include the Mono Brand store, Multi Brand Store and the Factory Outlet/Store.

Mono Brand Stores: The Stores that exclusively sell Nike Brand of products as referred to as the Mono Brand Stores and the business shall be conducted by different Retail Partners across the country appointed by Nike India as authorized dealers. Multi Brand Stores: The Stores that cater to Multiple Brands and shall also be selling Nike Products within their stores alongside other branded products. Store Purchase: Store Purchase shall mean and include purchase made by a consumer from a store in India that sells Nike products. Online Store Purchase: Online Store Purchase shall mean and include purchase made by a consumer from a Nike authorized online retailer in India that sells Nike products. Presently, following are the Nike Authorized Online retailers in India: Warranty Period: Six Months from the date of purchase of the product shall be treated as a valid period to claim Warranty for a product purchased in India. Working Days/Hours: For claims, the working days and hours shall mean Monday to Friday: 10AM to 1PM only.

If the Nike India Consumer Care approves the replacement for a Nike product, the same will be communicated to the consumer through an authorization email only. The following are classified as non-genuine claims and NIKE will not be obligated to process the claim request from the stores/retailers or the consumers All products sold through Mono Brand Outlet stores have the same product guarantee as any other Nike product. However, any product purchased from the Mono Brand Outlet store needs to be returned to a Mono Brand Outlet Store only. Consumers are not eligible to claim for a replacement product from any other store. All products sold through Nike Factory Outlet stores have the same product guarantee as any other Nike product. However, any product purchased by a consumer from the Factory Outlet store needs to be returned and the claims for replacement of such products shall be made to any Factory Outlet Store(s) only. Since Nike does not have direct access to multi brand store consumers, have the same product guarantee as any other Nike product.

However, any product purchased from the Multi Brand store needs to be returned to the same Multi Brand Store only. All products sold through authorized Online partners have the same product guarantee as any other Nike product. However, any product purchased from the Online store needs to be returned to the same Online Store only. The style and size chosen at a retail store is the responsibility of the consumer and the retailer from where the product was purchased. As a result, all true size and fit related return inquiries should be directed back to the retailer. Consumer care does not accept size and fit related returns unless a known design flaw exists or the product has been labeled incorrectly. Nike India stands behind all of its products to be free of materials and/or workmanship flaws but cannot guarantee that all of its products will be 100% satisfactory to all the consumer’s needs. Therefore, the responsibility for a satisfactory selection is between the consumer and the retail store.

Nike India Pvt Ltd will not entertain any such requests for refund/replacement by the retailer. Please note that Nike India works with different retail partners across the country. These retail partners are given the choice of determining the percentage of discount during our End of Season Sale or at any time. The retail partners decide the discount percentage depending on their stock, consumer patterns, store location etc. The same is true of our factory outlets. Kindly note that the MRP of all Nike Products is printed on the tags and are the SAME for every store. However, as mentioned earlier the percentage of discount may vary. Nike India does not own or directly operate stores in India; we use various retail partners to run our stores for us. All these retailers have their own version of gift vouchers; not Nike India specific. Often the retailers allow the consumers to purchase any Nike product within the retailer’s portfolio only (can be used in the stores mentioned in the GV only) Also Gift Vouchers cannot be used/redeemed for any Nike product which is on discount/EOSS/factory outlet and has to be used for purchase from the available stocks only.