Your satisfaction with our quality is important to us. In addition to the Jos. A. Bank return policy, if you are not completely satisfied with the quality of your new Jos. A. Bank suit purchase, we will attempt to repair it. If we cannot repair the issue, you may receive store credit to purchase a replacement suit of equal or lesser value of the purchase price you paid. You must present your original receipt to receive credit, unless you are a Bank Account Rewards member and the applicable transaction number is on file. Normal wear and tear excluded. Our Customer Service Philosophy Providing World Class service requires buying into and safeguarding our Brand, which influences the way we think, feel, and act. In a daily effort to fulfill the vision statement, we hold at the core of what we do the three key principles of communication. These principles should guide EVERY conversation we have. Our brand also incorporates being thorough and following through on commitments. Our brand of taking ownership of the interaction and striving to create a service experience to rave about is the gold standard we always want to maintain.

Understanding the concepts of "strive" and "ownership" are the foundation of providing World Class service. Actively providing extraordinary effort that goes beyond your comfort zone and/or personal interests. Accepting a task or situation as belonging to you, then dedicating your full attention and strongest effort to the task's successful completion.ballet shoes shop uk Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. top 10 tennis shoes for flat feetProcessing time is 1-2 additional business days after an order has been placed. running shoes for very flat feetDelivery times are estimates;

some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease®, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank. To receive your order within two business days, please request Express delivery for $16. For one business day delivery, please request Rush delivery for $24. Please note-all deliveries to P.O. Boxes, APO/FPO or Union Territory addresses must be shipped parcel post and require additional time for delivery. Select shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery. An additional handling charge of $6.50 will be added for each pair of shoes ordered.A. Bank has partnered with international shipping solution Borderfree to allow you to easily shop from and ship to international destinations.

See countries we ship to, or view our international shipping frequently asked questions. Free Shipping applies to Standard Shipping within the continental US, and excludes monogramming, alterations, TravelerCrease®, and our handling fee on shoes. Customers are responsible for their state sales tax and shipping and handling tax. Sales Tax: We are required to collect sales tax on merchandise being shipped to the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV. Shipping and Handling Tax We are required to collect a shipping and handling tax for the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, UT, TX, VA, WA, WI, WV. Customers are responsible for all duties and taxes when shipping outside the U.S. and add ANY items to your cart.

Select 'Ship To Store' as the shipping address at checkout. Select closest store to your location. Finish the checkout process online, and we'll notify you when the order is ready to pick up in store. For locations and hours view our store locator. If you are not completely satisfied, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days are eligible to receive an in-store credit only). All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any savings promotions used to purchase the returned/exchanged merchandise. All refunds require customer name, address and phone number.

Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 10 (ten) business days. Returns/exchanges on altered or worn clothing are subject to store management's sole discretion When making a return by mail, please include the Packing slip and indicate the reasons for return. Insure the package and send it to: Jos A Bank Returns Department Return to a Jos. A. Bank Store You can return items to any Jos. A. Bank Retail Store location. For a store near you, see our store locator or call 1-800-285-2265. All of our dress shirts may be monogrammed in 5mm block letters on the breast pocket or the left cuff for $10.00. Choose from navy (NY), white (WH), ivory (IV), black (BK) or burgundy (BU) thread. Specify your choice of thread color, location, and print your initials as indicated on the order form.